Currently in an ongoing support email back 'n forth since this morning trying to help a user who is not even PRO, who has forgotten their password to use the 'forgot password' link on the login page. I'm 9 emails into this... and they're still unable to figure it out.
Subsidize an idiot. Go PRO today. 👍
</rant>
@th3j35t3r They're not looking in their spam folder for the email.
@MrGoat We're way past that. They managed to successfully change their password 4 emails ago. Now it 'won't let them login with the new password' - so basically they're typo'ing or the browser is auto-filling the old creds. But trying to get them to understand this is almost impossible.
Just a thought, but maybe a bad keyboard.
@th3j35t3r @MrGoat I would agree.
@th3j35t3r @slapout ask how J knows about bad keyboards 🙃
@MrGoat @th3j35t3r 🤔 A proverbial can of worms here.
@slapout @th3j35t3r @MrGoat
Or they accidently changed it to Dvorak layout
Back in the days of Win 3.1 I was managing tech support for a 10K user ISP here. You have my I know that scenario all too well, sympathy.
@th3j35t3r @MrGoat tell them to eject the built in cupholder and get ready with a few cups of joe... 😂
@th3j35t3r lmao 2fa eliminates this
@th3j35t3r I'll check in - gotta hit the goatmobile again.
Pissed off a trumper at the gas station btw. LOL He came for me!!!! I laughed the whole way out the parking lot.