Currently in an ongoing support email back 'n forth since this morning trying to help a user who is not even PRO, who has forgotten their password to use the 'forgot password' link on the login page. I'm 9 emails into this... and they're still unable to figure it out.
Subsidize an idiot. Go PRO today. 👍
</rant>
@th3j35t3r They're not looking in their spam folder for the email.
@MrGoat We're way past that. They managed to successfully change their password 4 emails ago. Now it 'won't let them login with the new password' - so basically they're typo'ing or the browser is auto-filling the old creds. But trying to get them to understand this is almost impossible.
Back in the days of Win 3.1 I was managing tech support for a 10K user ISP here. You have my I know that scenario all too well, sympathy.