@cjcrew I hear you on those points. The pain and time of trying to get through to a real person (and then listening to their sales pitch).
Fortunately our company doesn't want their old TV equipment back. They said just take it to an electronics recycling center. So that makes it much easier.
@RandallTT Comcast sometimes wants the equipment back, sometimes doesn’t. Depends on whether it’s too old to be recycled back to another customer. Everything is done for Comcast’s financial benefit.
@RandallTT We also don’t have a UPS office closer than 45 minutes away around here so I have to bully them into having the equipment picked up because their closest office is in Peoria which is an hour and a half drive and my car is a piece of crap. I hold my breath when I drive further than 10 minutes from home.
@RandallTT I’m actually only using it for the internet access at this point, but one of our customers at work has an ISP service
and I’m planning on going with that and dumping Comcast completely. I just get tired thinking about packing up the equipment and then trying to get an address where I can send it because they don’t provide packing materials and it usually takes three tries and at least one 35 minute wait to get a human so you can ask a question that isn’t in the FAQ.