Thank you Jessica (realtor) for getting us the home warranty.
With the cold snap over the weekend, we tried to fire up the heater.
Heater tech came out today from the warranty company and informed us that the heat exchanger is gone and we need to replace our heater.
$7500 that we won’t have to pay and the warranty company is looking at our inspection report.
The thot plickens.
And it's been denied.
"Pre-existing condition"
Now to find a furnace before snowfall. 😡
I'm so sorry. I would def check if your realtor received any kickbacks from the home warranty company when you signed up (it's a very common occurrence). It's highly illegal and, while it doesn't help now, you can likely get out of the contract.
How did they figure it was a pre-existing condition? Can you fight this?
@ExecutiveFunction404
If you saw the pictures of the cracked heat exchanger it’s pretty evident that it’s been a while. There is rust on some of the cracks.
Ugh, I'm sorry. I hope you're able to figure it out 😕
Warranty company just sent a scathing letter on why they denied replacement.:
"If the inspector’s recommendation had been followed, the issues with the heat exchanger would have been discovered at that time, which is why inspectors generally recommend gas burning appliances be checked by a licensed professional prior to close of escrow. The evidence of the damage to the heat exchanger is documented on the invoice Reliable left behind."
This is for us to use for what may lead to arbitration.
@MrsBentoBako
What a shitty way to address a client requesting service. What's the name of the company? (if you don't mind mentioning it, of course)
That way, I can advise others not to utilize them if they ever bother with one of those...
🤬
That was addressed toward the inspection company and the at supposed "technician" that serviced the furnace.
Believe me, Blue Ribbon is just as flummoxed over this as we are. Hence the tone of the statement.
We have kicked the hornets nest as it were with this situation.
Blue Ribbon is the warranty company. I have no ill will toward them. If it weren't for them, we would not have discovered the dangerous state of our furnace.
They are willing to pay the amount they would have paid for a new circuit board ($400) toward a new heater as a good faith payment, to whomever we choose to replace our furnace.
@MrsBentoBako
Ohhhh...thanks for the clarification. I thought that was toward you! It's great they're working with you to do what they can within their power.
Do you have a scratch & dent place around you? You'll likely be able to procure a brand new furnace for a fraction of the price just bc it has an exterior blemish that doesn't affect the performance. Just a thought 😊