Thank you Jessica (realtor) for getting us the home warranty.
With the cold snap over the weekend, we tried to fire up the heater.
Heater tech came out today from the warranty company and informed us that the heat exchanger is gone and we need to replace our heater.
$7500 that we won’t have to pay and the warranty company is looking at our inspection report.
The thot plickens.
Ok. So when I said the thot plickens, I really didn’t know how deep this was going to go.
The sellers, as part of our counter offer, were required to service the HVAC system.
It took the sellers until the day before closing to get the “receipts” to their agent.
Apparently, the company that “serviced” our HVAC system is a gas company that the seller works for and the seller was the technician that serviced it. Now, normally that would be fine, but Blackstone doesn’t do HVAC.
So we have a bad faith thing going on and my agent is LIVID.
To be continued.
In the meantime, we are talking to our insurance company and getting quotes.
Well, now this just keeps getting better.
How The Home Turn in Colorado Springs Eps.??
So the sellers have not responded to inquiries from their agent regarding the furnace.
????
Had a company come out yesterday, neighbor came over and recommended us NOT use them. Everyone in the neighborhood has had issues with their work, including warranty work.
They also want us to replace our AC. The freon in our system has been outlawed. (I have not verified this information)
CONT
So any work on the AC unit may require us to replace the unit. 🤷♀️
The company also wants to remove all the freon in our AC unit to replace our furnace.
???
Will inquire about that on Monday with another company coming out for another estimate.
But I am not an HVAC Tech, so I don't know.
Still waiting to hear from the insurance adjuster.
Realtor recommended an arbitrator for further action.
😡
Its just keeps getting better and better.
Spoke with a Real Estate Attorney today.
Nothing we can do about the un-permitted improvements. CO does not require them to be permitted as long as they were disclosed, which they were.
We can go after the sellers for the furnace. Attorney said repair, but they DO NOT repair heat exchangers, they replace units. So it is the cost of s new unit.
Our realtor reached out to seller's employer, they are conducting an internal investigation.
Yup. The warranty company said the heat exchanger was bad before we bought the house.
They can pay for a new circuit board, which is bad. $400, but won't pay for a new furnace. 😡 🤬
@MrsBentoBako i would be inclined to take them for anything they will cover and hopefully buy some time to fine a unit.
That is ridiculous, I am sorry
I'm so sorry. I would def check if your realtor received any kickbacks from the home warranty company when you signed up (it's a very common occurrence). It's highly illegal and, while it doesn't help now, you can likely get out of the contract.
How did they figure it was a pre-existing condition? Can you fight this?
@ExecutiveFunction404 @MrsBentoBako
Isn't that the whole point of home warranties? To protect you from things that were already a problem but you weren't informed?
They're usually to replace a broken appliance/hvac. Some may have stipulations in the fine print that say the item must have been purchased by the current owner, but that would make it even more unbelievable & sketchy that the realtor sold it (or suggested it).
@AlphaCentauri @ExecutiveFunction404
One would think. But like any after market warranty they have sooooooo many loopholes.
@ExecutiveFunction404
If you saw the pictures of the cracked heat exchanger it’s pretty evident that it’s been a while. There is rust on some of the cracks.
Ugh, I'm sorry. I hope you're able to figure it out 😕
Warranty company just sent a scathing letter on why they denied replacement.:
"If the inspector’s recommendation had been followed, the issues with the heat exchanger would have been discovered at that time, which is why inspectors generally recommend gas burning appliances be checked by a licensed professional prior to close of escrow. The evidence of the damage to the heat exchanger is documented on the invoice Reliable left behind."
This is for us to use for what may lead to arbitration.
@MrsBentoBako
What a shitty way to address a client requesting service. What's the name of the company? (if you don't mind mentioning it, of course)
That way, I can advise others not to utilize them if they ever bother with one of those...
🤬
That was addressed toward the inspection company and the at supposed "technician" that serviced the furnace.
Believe me, Blue Ribbon is just as flummoxed over this as we are. Hence the tone of the statement.
We have kicked the hornets nest as it were with this situation.
Blue Ribbon is the warranty company. I have no ill will toward them. If it weren't for them, we would not have discovered the dangerous state of our furnace.
They are willing to pay the amount they would have paid for a new circuit board ($400) toward a new heater as a good faith payment, to whomever we choose to replace our furnace.
Ohhhh...thanks for the clarification. I thought that was toward you! It's great they're working with you to do what they can within their power.
Do you have a scratch & dent place around you? You'll likely be able to procure a brand new furnace for a fraction of the price just bc it has an exterior blemish that doesn't affect the performance. Just a thought 😊
@MrsBentoBako Pre-existing conditions are what warranties are supposed to cover. Defects in the product that are already there when you buy it. Warranties don't usually cover damage you incur yourself.
@MrsBentoBako Not Out lawed just ban with product getting more and more expensive and hard to find (you would piss off business with the product if just outright ban it overnight). Our old HVAC needed a Freon refill a few years ago it was $445.00 dollars. HVAC repair before that was a simple capacitor.
@Ruthat
Spoke with the tech today, another company about the AC.
He stated that the AC does NOT need to be touched to replace the furnace. I had a feeling.
@MrsBentoBako
This could get nasty for the seller.
They could well not only find themselves on the wrong side of a legal battle but also potentially unemployed.
I do hope this all gets sorted out for you soon ❤️
Me too.
Even the brokers are getting nervous about it. This could all reflect badly on them and they don't want to be associated with it.
Even the seller's agent is getting nervous. She was all, well "That's home ownership" until her reputation was being threatened.
Now it's OH SHIT!!!
And it's been denied.
"Pre-existing condition"
Now to find a furnace before snowfall. 😡