Thank you Jessica (realtor) for getting us the home warranty.
With the cold snap over the weekend, we tried to fire up the heater.
Heater tech came out today from the warranty company and informed us that the heat exchanger is gone and we need to replace our heater.
$7500 that we won’t have to pay and the warranty company is looking at our inspection report.
The thot plickens.
And it's been denied.
"Pre-existing condition"
Now to find a furnace before snowfall. 😡
Apparently, the company that “serviced” our HVAC system is a gas company that the seller works for and the seller was the technician that serviced it. Now, normally that would be fine, but Blackstone doesn’t do HVAC.
So we have a bad faith thing going on and my agent is LIVID.
To be continued.
In the meantime, we are talking to our insurance company and getting quotes.
Yup. The warranty company said the heat exchanger was bad before we bought the house.
They can pay for a new circuit board, which is bad. $400, but won't pay for a new furnace. 😡 🤬
@MrsBentoBako i would be inclined to take them for anything they will cover and hopefully buy some time to fine a unit.
That is ridiculous, I am sorry
I'm so sorry. I would def check if your realtor received any kickbacks from the home warranty company when you signed up (it's a very common occurrence). It's highly illegal and, while it doesn't help now, you can likely get out of the contract.
How did they figure it was a pre-existing condition? Can you fight this?
@ExecutiveFunction404 @MrsBentoBako
Isn't that the whole point of home warranties? To protect you from things that were already a problem but you weren't informed?
They're usually to replace a broken appliance/hvac. Some may have stipulations in the fine print that say the item must have been purchased by the current owner, but that would make it even more unbelievable & sketchy that the realtor sold it (or suggested it).
@AlphaCentauri @ExecutiveFunction404
One would think. But like any after market warranty they have sooooooo many loopholes.
@ExecutiveFunction404
If you saw the pictures of the cracked heat exchanger it’s pretty evident that it’s been a while. There is rust on some of the cracks.
Ugh, I'm sorry. I hope you're able to figure it out 😕
Warranty company just sent a scathing letter on why they denied replacement.:
"If the inspector’s recommendation had been followed, the issues with the heat exchanger would have been discovered at that time, which is why inspectors generally recommend gas burning appliances be checked by a licensed professional prior to close of escrow. The evidence of the damage to the heat exchanger is documented on the invoice Reliable left behind."
This is for us to use for what may lead to arbitration.
@MrsBentoBako
What a shitty way to address a client requesting service. What's the name of the company? (if you don't mind mentioning it, of course)
That way, I can advise others not to utilize them if they ever bother with one of those...
🤬
That was addressed toward the inspection company and the at supposed "technician" that serviced the furnace.
Believe me, Blue Ribbon is just as flummoxed over this as we are. Hence the tone of the statement.
We have kicked the hornets nest as it were with this situation.
Blue Ribbon is the warranty company. I have no ill will toward them. If it weren't for them, we would not have discovered the dangerous state of our furnace.
They are willing to pay the amount they would have paid for a new circuit board ($400) toward a new heater as a good faith payment, to whomever we choose to replace our furnace.
Ohhhh...thanks for the clarification. I thought that was toward you! It's great they're working with you to do what they can within their power.
Do you have a scratch & dent place around you? You'll likely be able to procure a brand new furnace for a fraction of the price just bc it has an exterior blemish that doesn't affect the performance. Just a thought 😊
@MrsBentoBako Pre-existing conditions are what warranties are supposed to cover. Defects in the product that are already there when you buy it. Warranties don't usually cover damage you incur yourself.
Ok. So when I said the thot plickens, I really didn’t know how deep this was going to go.
The sellers, as part of our counter offer, were required to service the HVAC system.
It took the sellers until the day before closing to get the “receipts” to their agent.