@Blue_Skyesr_here Iphone SE 2nd Generation is what Apple calls the phone I have.

@caaddison88 I think it's the same phone..

@Blue_Skyesr_here It's frozen while turned on. It's connected to my mother's wi-fi network with a color-by-number app running. It won't respond to the home button, the lock button, or even the sequence of volume up-volume down-lock button hold. It's just in la-la land. The only evidence it shows that I've done anything is the screen gets darker every once in a while, but that could just be the auto brightness feature; I don't know. I've just never had a phone behave like this.

@caaddison88 I had a phone that did something similar and got stuck starting up, nothing I tried worked and had to send it to Apple to be repaired.

@Blue_Skyesr_here Oh, dear God, no. Did they give you the option to take it to an Apple-certified store instead? And, did you have to pay? (I did not get insurance on the thing because--um, yeah, not made of money.)

@caaddison88 It was when they still weren't accepting people at the store because of COVID , and it was actually easier for me. They sent me a box with label overnight and FedEx picked it up. 2-3 days later, they mailed it back and left it at my door. It was still within the factory warranty so it didn't cost me anything (not even transportation or time).

@JGNWYRK Yep. My phone won't respond even to that. I've got about 1/2 hour before support calls.

@caaddison88 you might be able to restore from backup by plugging it into your computer assuming you have done a physical backup that is.

@JGNWYRK Computer isn't recognizing it, either. It's just one big SNAFU.