I don't wanna say that I suck at talking to people, but I just spent half an hour rehearsing what I was going to say to a customer service representative... and then opted not to call.
@TheCard I feel this in my soul. Whenever I can do an online chat, I choose that option.
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@sarcasmsign Same! The problem is, this particular company's online chat representatives are even harder to deal with than its phone representatives.