@0x56
The Doc didn't write Brand Medically Necessary on the script?
Just asking... If they're over riding that?
Ohh, I do not play well with others when it comes to medical stuff.
Get the head pharmicist, have them confirm the required prescription is for brand and not generic.
Then tell them you will file a complaint with the state licensing board if they fail to follow the doctor's written prescription. Remind them state law trumps corporate policy.
Worst case is they charge you retail price and you have to put in for the reimbursement yourself. But they should give it to you.
In the end it's about them getting paid.
Did they tell you how long until it's back up?