Would anyone know why CoSo doesn't open on my laptop? It tried to open the page but it never loads correctly. I use Edge as my browser. Any insight would be helpful
@EllyOnTheGo Did you check to make sure that Javascript is enabled? I had to reinstall Chrome and it had JS disabled by default. I think it's under settings>site permissions in Edge.
@nonayadambidnes Yeah it's all on
@EllyOnTheGo I'll check edge when I get home from work and see if it works for me.
@nonayadambidnes I appreciate you!
@EllyOnTheGo Hey ok, I just opened Edge and it seems to work fine from here. There are a few errors in the developer console but nothing that actually stopped it from loading. Do you have any browser extensions installed?
@nonayadambidnes Hmm, I only have an ad blocker extention
@EllyOnTheGo There's your problem. You beed to whitelist counter.social in your adblocker. Which given that there are no ads, is no biggie.
@stueytheround @nonayadambidnes Well I turned off the ad blocker and I still get a blank screen 🤷🏼♀️ I'm just so confused lol
@EllyOnTheGo I know this is basic AF but having whitelisted coso, have you closed your browser and reloaded? If you're still getting nowhere, it's totally ok to ask the best troubleshooter in town 😜
@th3j35t3r any help here?
@stueytheround @EllyOnTheGo @nonayadambidnes
What desktop browser have you been using previously?
@th3j35t3r @stueytheround @nonayadambidnes Microsoft Edge
@EllyOnTheGo @stueytheround @nonayadambidnes
So it was working fine in Edge but now it is not?
@th3j35t3r @stueytheround @nonayadambidnes Yes that's correct
@EllyOnTheGo @stueytheround @nonayadambidnes
Installed any new AV or similar? Has edge updated? What are you using now?
@EllyOnTheGo @stueytheround @nonayadambidnes
Okay that's strange. If it was this end I'd have had thousands of support shout outs.
When did you last reboot that computer? I only ask because I had it where the user hadn't rebooted their computer or refreshed COSO in over 6 months.
@th3j35t3r @stueytheround @nonayadambidnes All good! I rebooted a few times and still get the same issue. Well it must be my laptop then. I appreciate all your help! I now know I'm not crazy lol
@EllyOnTheGo @stueytheround @nonayadambidnes
Hit this link below - what do you see?
@th3j35t3r @stueytheround @nonayadambidnes That's what I should be seeing on my laptop. It shows up fine on my phone
@th3j35t3r @EllyOnTheGo @stueytheround Not showing on her laptop using Edge OR Chrome. But it works on her phone.
@th3j35t3r @stueytheround @nonayadambidnes Right, it does not show on the laptop, but it does show on my phone
@EllyOnTheGo @stueytheround @nonayadambidnes
Clear your cookies and cache. No seriously.
@EllyOnTheGo @stueytheround @nonayadambidnes
Are you saying it is NOT showing on your laptop?