Would anyone know why CoSo doesn't open on my laptop? It tried to open the page but it never loads correctly. I use Edge as my browser. Any insight would be helpful
@EllyOnTheGo Did you check to make sure that Javascript is enabled? I had to reinstall Chrome and it had JS disabled by default. I think it's under settings>site permissions in Edge.
@nonayadambidnes Yeah it's all on
@EllyOnTheGo I'll check edge when I get home from work and see if it works for me.
@nonayadambidnes Hmm, I only have an ad blocker extention
@EllyOnTheGo There's your problem. You beed to whitelist counter.social in your adblocker. Which given that there are no ads, is no biggie.
@stueytheround @nonayadambidnes Well I turned off the ad blocker and I still get a blank screen 🤷🏼♀️ I'm just so confused lol
@EllyOnTheGo I know this is basic AF but having whitelisted coso, have you closed your browser and reloaded? If you're still getting nowhere, it's totally ok to ask the best troubleshooter in town 😜
@th3j35t3r any help here?
@stueytheround @EllyOnTheGo @nonayadambidnes
What desktop browser have you been using previously?
@th3j35t3r @stueytheround @nonayadambidnes Microsoft Edge
@EllyOnTheGo @stueytheround @nonayadambidnes
So it was working fine in Edge but now it is not?
@th3j35t3r @stueytheround @nonayadambidnes Yes that's correct
@EllyOnTheGo @stueytheround @nonayadambidnes
Installed any new AV or similar? Has edge updated? What are you using now?
@th3j35t3r @stueytheround @nonayadambidnes Everything is updated with the latest version. I was using Edge for everything and then when I saw the site wasn't working I tried Chrome but that didn't work either. I have no extentions installed
@EllyOnTheGo @stueytheround @nonayadambidnes
Have you rebooted? If both browser are failing it's something else prob AV on your computer. What are you using now? To post?
@th3j35t3r @stueytheround @nonayadambidnes I'm using the android phone app
@EllyOnTheGo @stueytheround @nonayadambidnes
Okay that's strange. If it was this end I'd have had thousands of support shout outs.
When did you last reboot that computer? I only ask because I had it where the user hadn't rebooted their computer or refreshed COSO in over 6 months.
@th3j35t3r @stueytheround @nonayadambidnes All good! I rebooted a few times and still get the same issue. Well it must be my laptop then. I appreciate all your help! I now know I'm not crazy lol
@EllyOnTheGo @stueytheround @nonayadambidnes
Hit this link below - what do you see?
@th3j35t3r @stueytheround @nonayadambidnes That's what I should be seeing on my laptop. It shows up fine on my phone
@EllyOnTheGo @stueytheround @nonayadambidnes
Are you saying it is NOT showing on your laptop?
@th3j35t3r @EllyOnTheGo @stueytheround Not showing on her laptop using Edge OR Chrome. But it works on her phone.
@th3j35t3r @stueytheround @nonayadambidnes Right, it does not show on the laptop, but it does show on my phone
@EllyOnTheGo @stueytheround @nonayadambidnes
Clear your cookies and cache. No seriously.
@EllyOnTheGo @th3j35t3r @stueytheround It seems like it's stuck in a loop. Maybe if you check your console it will show something? When you're on the page hold down command+shift and then hit the letter "i" and when the developer tools opens, click on console on the menu at the top and see what kind of errors it's throwing. Maybe take a screenshot and post it.
@nonayadambidnes @EllyOnTheGo @stueytheround
Clear your cookies and cache. No seriously.
@th3j35t3r @nonayadambidnes @stueytheround I've done that too
@EllyOnTheGo @nonayadambidnes @stueytheround
Do it again. 👍 How old is that laptop as a matter of interest?
@th3j35t3r @nonayadambidnes @stueytheround it's from 2017
@nonayadambidnes @th3j35t3r @stueytheround I can't think anymore lol I'll tackle this more tomorrow. I appreciate all the help friends!
@th3j35t3r lmfao
I get EXACTLY this with Sharon. Spend 2 hours helping her do something while my train of thought leads me to specific places that can't be traced without a Magellan then she says "It's ok, I'll just try tomorrow" 😂 🙀
@th3j35t3r (That wasn't a dig at you, @EllyOnTheGo. I just know how this feels, even though it's frustrating to you, too 👍) @nonayadambidnes @stueytheround
@BillyBones @th3j35t3r @nonayadambidnes @stueytheround I get it! My hubby would say the same thing 😂
@th3j35t3r @nonayadambidnes @stueytheround I'm so sorry! 😂😭
@EllyOnTheGo Sorry if this has been asked - have you tried with a different browser?
@th3j35t3r @stueytheround @nonayadambidnes
@BillyBones @th3j35t3r @stueytheround @nonayadambidnes Yes, I have succumbed to the idea that my laptop's days are numbered 🙁
@stueytheround @th3j35t3r @nonayadambidnes Yep! Everything is reset
@EllyOnTheGo I'd try just shutting in off and refreshing CoSo and see if that helps. I use uBlock Origin which is fantastic because you can easily turn it off on sites you're not worried about.
@EllyOnTheGo Hey ok, I just opened Edge and it seems to work fine from here. There are a few errors in the developer console but nothing that actually stopped it from loading. Do you have any browser extensions installed?