Seeking opinions to settle a disagreement between myself and husband:
One of our cats has IBD. She has to get her anal glands expressed monthly and it’s difficult to schedule the next one at checkout because they only have one tech who can manage our cat. Also, she needs prescription food and this is the second time in a row I’ve waited a week and the online pharmacy request still hasn’t been approved. Last time I had to call and then wait another 3 days. Is dropping this vet overreacting?
They care for our dog and two other cats as well and we haven’t had any problems with their care, but they are all in good health. I did notice that they seem to have significant turnover in techs and desk staff. And the most competent tech is now the office manager instead.
Last time we were there, we saw three different techs. One was unable to draw blood from our cat (not the IBD cat) and had to go get someone more experienced to do it, and another had to be reminded by the doctor about how to hold a cat down during the physical examination. So it seems like they’re having issues with retaining skilled technicians.