Etiquette:
"I apologize" is not the same as "I'm sorry."
One means you acknowledge you've done wrong; the other means you regret you've done wrong. 😊
@danieldeaseweitzelwalker
Also, "I'm sorry you feel that way" is NOT an apology. It neither acknowledges any hurt caused nor indicates regret for any hurt caused.
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@RubyTuesday Yep. It's all in how you say it. "I'm sorry you feel that way" is dismissive and is just the truncated version of "I'm sorry you feel that way, but that's your problem". 😉
"I'm sorry I made you feel that way" is what means you feel regret that you've unintentionally hurt someone.