I have a writer -- @carolpinchefsky -- working on a how-to guide, itemizing the steps in redesigning a form/process to move from paper to a digital workflow. “A lot of processes duplicate ‘the way we’ve done it’ without rethinking the problem. I want to collect useful expert advice from industry authorities and people who have learned lessons the hard way.”

What should she include?

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@estherschindler @carolpinchefsky

The first thing that comes to mind;

Autocomplete, Let's say you have a box to fill out country, and a huge long list of alphabetic names.... Use autocomplete so that user can type "U' and get only the country's starting with "U".

Use autocomplete often.

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