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Had a ticket come in today from a customer asking for some help in troubleshooting our App.
The support tech dude, asked the user to locate a particular directory where we drop diagnostic log files, and send us back what was in that directory...
The user located the directory, then emailed us a screen shot of the directory display on his screen to show us what was in the directory.
@XSGeek I'll have to remember that trick the next time a vendor asks for my log files.