Some restaurateurs describe delivery apps as an addiction. They know the habit will harm them, but it provides a short-term fix. https://www.economist.com/1843/2021/01/26/gulp-the-secret-economics-of-food-delivery
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@estherschindler
I've often thought this. I try to call direct if I can. Not that I hardly ever do delivery. Generally prefer to just go pick it up.