So, after having an issue with our electricity, we attempted to contact Power NI by:

Phone - Lines were tied up for long waits and they suggested we visit the website.

Website - Only offers generic FAQs, suggests calling or emailing.

Email - Crickets

Twitter - Generic response about payment scheme from January.

Finally, Frank got them to respond and correct the problem on fucking Facebook messenger.

How sad that you have to resort to social media to get a business to help you.

@awnaves I’va just been in a similar situation days ago. I couldn’t speak with a HUMAN, and the more I tried, the more frustrated I got. After a couple of weeks that I was breaking my head for “solving this riddle” I got an answer. Via WhatsApp 😡