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But every help system ALWAYS says the call volume is higher than normal. Mathematically, that’s not possible.
I really appreciate companies that note best times to call. Not only more efficient in balancing the load, but definitely look more competent to the consumer.
@paxterrarum It is when they only have a single person manning the phones, and everyone wants to talk to a person and not deal with the menu that doesn't answer the specific issue they have.