HIVE MIND: I'm proposing a "mini case study" roundup, about what goes right and wrong with document automation. (That is, computerizing the paperwork.)
So tell me your horror stories and "yay life is simpler now" successes. I don't need to quote you, which I hope makes you more willing to confide in me. (Private messages are OK. I'm more interested in storytelling and lessons-learned than in finger-pointing.)
@estherschindler
I will write something up.
I started to go paperless a few years ago. Finely now it is all working.
@corlin Yes! This makes me happy.
You could just start with the takeaway. "We wanted to WHATEVER because REASONS and it WORKED|FAILED because THINGS."