Tesla SHOULD be a world class company in every respect, but Musk's reluctance to invest significantly in new designs or even to facelift its badly aging current designs has all but killed the company.
It's now one of the least desirable EVs on the market, irrespective of segment.
A small part of this is due to the toxicity of Musk himself, but the major factor is that Musk has strangled innovation and design progression whilst he uses Tesla simply as a cash cow.
@JolieSaboteuse Okay but they have that great customer satisfaction rating, just look:
"Tesla ranks last on influential JD Power quality survey"
No wait not that
"JD Power says Lexus is most dependable auto brand, ranks Tesla 30th out of 33"
No not that don't look at that hang on