@caaddison88 Okay, so, if Avira was on her system AT ALL, you will need to follow the instructions to remove it from your system and boot in safemode to ensure it's completely gone, then reboot for the upgrade to finish. Rebooting following removing the uninstalled program basically gives the system time to remove the registry keys from your system. Pinging ze techheads to chime in. #TechHelp
https://answers.microsoft.com/en-us/windows/forum/all/i-cant-do-the-latest-windows-update-because-of/102c423d-0e37-41b4-b26a-b27b337c57a1