Hive mind: What advice would you give to someone who has to give a presentation to a non-technical person, and it's important that the listener actually understand the details? How do you go about it? Specific tips appreciated. Pretend it's for a friend you care about.
(This is for an article. Ideally we could refer to you by reference, eg "an IT security pro at a midwest insurance company").
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@estherschindler
This is exactly the situation medical professionals have every time they give instructions to patients. There are a lot of sources about ways to do that that have been validated with research
https://www.ahrq.gov/patient-safety/reports/engage/interventions/teachback.html