“Tell customers that reconnects will take 2 to 24 hours.”
Today’s performance review: “you told a customer that reconnects will take 2 to 24 hours, and that made them unhappy, if it makes them unhappy, tell them something else.”
Oh, so create false expectations?
“No, don’t do that. Just tell them it’ll be done faster.”
But… it can take 2 to 24 hours.
“Yeah, but the customer was mad.”
So… lie to them to make them happy.
“No, no. Don’t lie to them.”
OH DEAR. THIS POST WAS SET TO SELF-DETONATE 💣 💥 🔥
Ą̷͇̀l̵̩̓̕l̸̩͘ ̸̭̪̈́ť̷̝̍̆h̶̡̛̰̯̏͌a̷͕̞͋̂t̵̩͙͑̈́͝'̵̛̍́ͅͅş̴̬̱͝ ̷̗̊͠l̵͚̕͠ē̸̻͓̐͝f̷̧͙̀̑͝t̶͓̓͊̚ ̶̜̱̓͌́a̴͉͊r̶̡̩͛̀é̵̦̞͕ ̶̮̾ṫ̷̡͈̍ḧ̸̛͍́̊e̴̫̅ş̶̥̰̓e̴̟̪͌͂̇ ̷̞̅͊̚h̷̰͕͈͂e̶̡̹̜̚ŗ̸̗͈̾̇e̴̩̍͐ ̷̪͉̩̀a̵̡̱̐͑͝s̴͎͖̈́h̸͈͌́͜e̴͕̝̐̌ś̶͓̆ͅ.̵̩̉ ̵̱͊͑̀
OH DEAR. THIS POST WAS SET TO SELF-DETONATE 💣 💥 🔥
Ą̷͇̀l̵̩̓̕l̸̩͘ ̸̭̪̈́ť̷̝̍̆h̶̡̛̰̯̏͌a̷͕̞͋̂t̵̩͙͑̈́͝'̵̛̍́ͅͅş̴̬̱͝ ̷̗̊͠l̵͚̕͠ē̸̻͓̐͝f̷̧͙̀̑͝t̶͓̓͊̚ ̶̜̱̓͌́a̴͉͊r̶̡̩͛̀é̵̦̞͕ ̶̮̾ṫ̷̡͈̍ḧ̸̛͍́̊e̴̫̅ş̶̥̰̓e̴̟̪͌͂̇ ̷̞̅͊̚h̷̰͕͈͂e̶̡̹̜̚ŗ̸̗͈̾̇e̴̩̍͐ ̷̪͉̩̀a̵̡̱̐͑͝s̴͎͖̈́h̸͈͌́͜e̴͕̝̐̌ś̶͓̆ͅ.̵̩̉ ̵̱͊͑̀
@0x56 I’m watching the company flail, trying to get our rapport and scores up, and the answers that they have are “smile more, the customer can hear it.”
They’re not addressing the underlying issue of an overworked team that feels unappreciated, unsupported and insulted every day of the week.