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Which is the bigger lie?
* "We're experiencing higher than normal call volume"
* "Our menu has changed."
* "The call may be recorded /for training purposes."
@0x56: That is a trick question. They are all the *same* lie.
@0x56
The best part about #3 is that line allows you to record the call from your end WITHOUT having to tell them you are doing it. That message, plus you staying on the line, meets the 2-party consent rule in states that require it (like Maryland).
@0x56 The volume is normal; we've just purposefully understaffed the call center in hopes you will get tired of waiting and give up
@0x56 if you call the passport help line it says “this call will be monitored, if you do not agree please hang up now” 😁