Depends on who I'm talking with. Most people I have known will say they want solutions, but really don't, they just want empathy. I always start there, and feel my way slowly if I think they may actually want solutions I can help with.
@misterfive @CinnamonGirlE: That's often true. The bulk of people I know, including close friends and family, just want to vent, even if they say they want solutions. (Learned that the hard way over a long period of time.) Folks usually want to get stuff of their chest, to decompress, so they can keep doing the same thing(s) that brings on these spells. It isn't villainy or anything but just because change is hard and solutions require consistent effort and patience.