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No joking - an experience I had when I worked tech support was the inspiration for this strip. Seriously.
@leejackson That strip (and others from the same cloth, like Sluggy Freelance and another whose name I can't remember with a boss who never remembered song lyrics and a guy named Dante who had mocha-crunch coffee) helped me survive call-center hell in the 90s.
@leejackson
Yes.