No problem is worth fixing unless you know how it breaks a valuable best-practice.

The Structure of a Best Practice:
-Description
-Trigger Event
-End-State
-Stakeholders, Orgs & Roles
-Systems
-Pre-Existing Conditions
-Scope
-Steps
-Metrics

The context of Problems that cause failure:
-Problems within Pre-Existing Conditions
-Problems within Steps

First, understand what Success looks like. Then understand how the problem makes it Unsuccessful.