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Microsoft Dynamics 365's "field service management" tools enable employers to monitor mobile workers via smartphone apps
According to a probe by Cracked Labs - an Austrian nonprofit research group -- the software is part of a broader set of applications that disempowers workers through algorithmic management.
The case study summarizes how employers in Europe actually use software and smartphone apps to oversee field technicians, home workers, and cleaning staff. It's part of a larger ongoing project helmed by the group called "Surveillance and Digital Control at Work," which includes contributions from AlgorithmWatch; Jeremias Adams-Prassl, professor of law at the University of Oxford; and trade unions UNI Europa and GPA.
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https://www.theregister.com/2024/07/31/microsoft_dynamics_365_surveillance/