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I also know enough about computers to know how to troubleshoot until I hit a dead end. So that when I call tech support and they say "Did you reboot?", I can say "YES! I DID! THAT'S WHY I'M CALLING!"
@LiberalLibrarian I’ve been a software engineer my whole career and I technically worked in the cable industry for about 9 months of that. So whenever I called Comcast (not a customer anymore but I was for many years) I’d be sure to say up front that I had worked in the cable industry and that was always the key to skipping the script and getting real help.
@LiberalLibrarian I always start by explaining the problem finishing with I've already rebooted it and whatever other steps I've taken. Just to let them know I'm not an idiot.
@LiberalLibrarian they need to secret code word that indicates to support that you know the difference between the monitor and the actual computer and what right click means