I was working a temp job for something to do after retirement. One morning the full timers were mad at IT because a software update they ran broke the email server. Ummm, no, you just need a new shortcut.
I spent the next hour creating shortcuts as one person at a time they logged into the network so I could change their shortcuts.
My IT hero moment. When everyone was done they called the help desk and cancelled the work order.
@KGinKS
She is like this all day everyday. Then says, "I don't know why, but I have had these tech issues my whole career."
I know why. . . π©