So I'm at the Hertz rental car place at JFK at 12:30am, there's one dude working & it's pretty much a DMV-level of hassle and arbitrary requirements.
OF COURSE they don't have the car I reserved. But I'm trying to use their web app check-in to "skip the line" and that thing won't just upgrade you to whatever they do have available, which is what a human person would do.
Welcome to NYC!
Sorry you are being hassled by corporate husslers in my home town. Hope the rest of your visit goes smoothly.
Travelers tip: If you're driving in NYC there's a lot less parking spots everywhere. People take over 30 min looking for a parking spot and often pay high fees to park in a parking garage.
Good luck!