So "Brian" used the wrong email address when staying at hotel, and i got sent a feedback request form, So i used it complaining about them not verifying e mail and gave a VERY bad review of the place
I got a response....
... I have doubts it is sincere. This almost makes it worse because it is obvious they didn't even read the feedback
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@Kinnison
Reminds me of this urban legend:
https://www.snopes.com/fact-check/the-bedbug-letter/