I'm about 99% confident the CSR I was just on the phone with was Nadja
Also, kaiser permanente's web portal/mychart thing remains a complete dumpster fire. And I'm a pretty big fan of KP
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LOL--not the website's fault. As I was reading the screen to the second CSR I realized that I had to click 'continue' before the e-mail w/the magic code would be sent.
Once I, you know, clicked continue, I did get the e-mail & was able to log in.
The brain fog is real y'all.