'To help Dashers quickly resolve closed merchant issues with maximum efficiency, we built a “Dasher reports store closed” feature [DRSC for short] directly in the Dasher app. In the rest of the article, we will walk through how this feature works and how we augmented it with ML to improve its performance and automation.' https://doordash.engineering/2023/01/10/how-doordash-upgraded-a-heuristic-with-ml-to-save-thousands-of-canceled-orders/