*sigh*

It's not a customer ramp-up call with <named sales engineer 1> without the client attempting to do something that is broken on their end, not our product...

I swear, <named sales engineer 1> is the only one whose clients have problems like this.

"Oops, wrong architecture system."
"Oops, this system doesn't have yum configured properly."
"Oops, this system hung when we rebooted it independently of your product."