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I've had this nagging feeling about why a particular storied business like Sears Roebuck went under...Well, I went down a rabbit hole to find out. Ayn Rand family member, narcissism, and libertarian financial acumen. Reminds me of someone right now. https://www.salon.com/2013/12/10/ayn_rand_loving_ceo_destroys_his_empire_partner/
@Victor Sears had lousy customer service.