#Help
Very noob question from an old cat lady, so please bear with me.
I just went to a pro account. Logged out and back in. Had a 401 error, but made it back ok.
Tried to go to COSO Pro and it says I have an invalid password... but I am HERE, so my password obviously works.
I was able to look through the movies in COSO On Demand.
Where do I find the news channels? And how do I get into the Pro link?
Thanks!
@Myrth live news channels are just below where you type out a toot
if they don't show try ctrl - to zoom out a little
the pro dashboard ?? do you mean the pro portal ??
https://subscriptions.zoho.com/portal/countersocialportal/login
once you set pro up you get an email asking you to change the password for that so you mighta changed that password which would be different to your actual CoSo pw
@Myrth Hey there, the LIVE TV channels are bottom left in the web interface, if you don't see them try zooming your browser view out a little with CTRL - (minus).
The PRO portal, is linked in the right hand navigation (COSO Pro) direct link here >> https://counter.social/accmgt/getpro.php
@Myrth Yep, that's because you are viewing COSO on a very low resolution device. You need to zoom that browser view out until the TV channels appear.
@Myrth PS - do you see the difference between my view of COSO and yours there?
@th3j35t3r yes. Big difference. Yours has channels. Mine doesn’t. 😂
@Myrth All you need to do is zoom that browser view out slightly. 👍
@Myrth Are you using Safari on iPad? The channels do work, just have to trick the menu to get it to appear.
@yogapaddlerun no, I use DuckDuckGo. I will try Safari next. Zoomed out as far as it will go in DuckDuckGo and the COSOCOM is there, but not the channels.
@Myrth Try the reply/cancel trick on your browser to see if that works. How I get it to work on Safari.
@Myrth Here is a before and after on Safari after replying to someone then canceling.
@th3j35t3r OK, I figured it out. In order to get the TV channels to show up above the COSOCOM streaming banner, I have to rotate my iPad to book mode rather than landscape mode. That adds the needed space for the icons.
@Myrth @th3j35t3r
tagging for #CoSoTips
@Myrth @th3j35t3r Glad you're sorted. might want to share this under #cosotips in case anyone else runs into the same problem
Good idea! Anyone who is new to CoSoPRO:
If you, like me, access CoSo via an iPad, you may have trouble accessing the news channels.
First, be sure you are requesting the desktop site in your browser (I use DuckDuckGo for its privacy protections, but the site also works well in Chrome).
Generally, viewing CoSo is nicer in landscape mode, but to view the channel selections, rotate your iPad to portrait mode. You will find the channels in the far left column.
I tried logging out and back in again. No 401 error this time. But still cannot log into my pro dashboard.