I order supplies - a LOT of supplies - from chewy.com every month bc getting out to shop is tough. Since I moved here @ the end of May EVERY. SINGLE. SHIPMENT. save 1 has arrived entirely destroyed. I’m talking upwards of $500 of food, litter, various treats destroyed. Cans smashed & oozing, wet treat packs smashed/exploded all over, freeze dried chicken treats smashed to dust, 30lb bags of litter busted open. They replace product EVERY MONTH.
Don’t shop w/them. Not worth hassle. 👀 for sub.
@Myrth no one can figure it out. Shouldn’t be rocket science. You don’t put all those heavy cans on top of things that can be crushed or break AND when it’s a big heavy order, you add packing material. In today’s box with over 140 cans of food & all of the treats etc there was one 12in by 12in square of brown packing paper.
I’m convinced they need to hire Tetris players...they always seem baffled as to how this could occur & it’s OBVIOUSLY in the way the box(es) are packed.