Spectrum Cancellation Rating: D

First- getting through the automated BS.

Second-Verifying the account. Oh, you don’t have the passcode? Well can we talk to the account holder for verification?
Nope, she’s dead.

Third- Is there someone that can return the equipment?

Fourth- Here is this number and someone will call you within 24 hours.

So it isn’t even cancelled yet.

Oh and the robot
Told me there was an outstanding balance, “Do you want to pay that now?” NO.