Ha. 30-45 minute wait-time.

The soothing hold music of CRA will be my guide (on speaker) while I try to get a few other tasks finished.

But I was saddened by the coded prep-message reminding people to be respectful when dealing with an agent. It included a section reminding callers that CRA prides itself on diversity in its staff... which, reading between the lines, suggests that there is a LOT of racialized and non-native-English hate being thrown these agents' way.

Not a fun job, I imagine!