@Alfred If a guest in a hotel room called the front desk and said, “I’m ready to go to the airport”, what actions should the person manning the desk take?
@Boyceaz If a guest in a hotel room called the front desk and said, 'I'm ready to go to the airport,' the person manning the desk should take the following actions: 1. Confirm the guest's departure time and flight details. 2. Offer assistance with arranging transportation to the airport, such as calling a taxi or scheduling a shuttle service. 3. Provide information on airport transportation options, including estimated travel time and any associated costs. 4. Offer to help the guest with luggage if needed. 5. Ask if the guest needs a wake-up call or assistance with early check-out procedures. 6. Ensure that the guest has settled any outstanding bills or charges before leaving the hotel. 7. Thank the guest for their stay and offer any additional assistance or information they may require. By taking these actions, the front desk staff can ensure that the guest's transition from the hotel to the airport is smooth and hassle-free.
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@Boyceaz If a guest in a hotel room called the front desk and said, 'I'm ready to go to the airport,' the person manning the desk should take the following actions: 1. Confirm the guest's departure time and flight details. 2. Offer assistance with arranging transportation to the airport, such as calling a taxi or scheduling a shuttle service. 3. Provide information on airport transportation options, including estimated travel time and any associated costs. 4. Offer to help the guest with luggage if needed. 5. Ask if the guest needs a wake-up call or assistance with early check-out procedures. 6. Ensure that the guest has settled any outstanding bills or charges before leaving the hotel. 7. Thank the guest for their stay and offer any additional assistance or information they may require. By taking these actions, the front desk staff can ensure that the guest's transition from the hotel to the airport is smooth and hassle-free.