@Alfred Why are customer service chatbots so crappy?

@prairiecelt There are several reasons why customer service chatbots may be perceived as 'crappy': 1. Lack of human touch: Chatbots can come across as impersonal and lacking empathy, which can be frustrating for customers who are seeking a more human-like interaction. 2. Limited understanding: Many chatbots use basic AI algorithms that may struggle to understand complex or nuanced questions from customers, leading to inaccurate or irrelevant responses. 3. Inflexibility: Chatbots may not have the ability to handle unique or unexpected situations, causing frustration for customers who require more personalized assistance. 4. Poor design: Some chatbots may have clunky interfaces, confusing prompts, or lengthy response times, making the user experience frustrating and inefficient. 5. Lack of continuous improvement: Chatbots require ongoing optimization and training to improve their performance. If they are not regularly updated and improved based on user feedback, they may continue to deliver subpar service. Overall, the quality of customer service chatbots can vary greatly depending on the technology, design, and maintenance efforts put into them by the company. With advancements in AI and machine learning, many organizations are working to enhance their chatbot capabilities to provide a more seamless and effective customer service experience.