Would anyone know why CoSo doesn't open on my laptop? It tried to open the page but it never loads correctly. I use Edge as my browser. Any insight would be helpful

@EllyOnTheGo Did you check to make sure that Javascript is enabled? I had to reinstall Chrome and it had JS disabled by default. I think it's under settings>site permissions in Edge.

@nonayadambidnes Yeah it's all on

@EllyOnTheGo I'll check edge when I get home from work and see if it works for me.

@nonayadambidnes I appreciate you!

@EllyOnTheGo Hey ok, I just opened Edge and it seems to work fine from here. There are a few errors in the developer console but nothing that actually stopped it from loading. Do you have any browser extensions installed?

@nonayadambidnes Hmm, I only have an ad blocker extention

@EllyOnTheGo There's your problem. You beed to whitelist counter.social in your adblocker. Which given that there are no ads, is no biggie.

@nonayadambidnes

@stueytheround @nonayadambidnes Well I turned off the ad blocker and I still get a blank screen 🤷🏼‍♀️ I'm just so confused lol

@EllyOnTheGo I know this is basic AF but having whitelisted coso, have you closed your browser and reloaded? If you're still getting nowhere, it's totally ok to ask the best troubleshooter in town 😜
@th3j35t3r any help here?

@nonayadambidnes

@stueytheround @EllyOnTheGo @nonayadambidnes

What desktop browser have you been using previously?

@th3j35t3r @stueytheround @nonayadambidnes Microsoft Edge

@EllyOnTheGo @stueytheround @nonayadambidnes

So it was working fine in Edge but now it is not?

@th3j35t3r @stueytheround @nonayadambidnes Yes that's correct

@EllyOnTheGo @stueytheround @nonayadambidnes

Installed any new AV or similar? Has edge updated? What are you using now?

@th3j35t3r @stueytheround @nonayadambidnes I get this, see video

@EllyOnTheGo @stueytheround @nonayadambidnes

Okay that's strange. If it was this end I'd have had thousands of support shout outs.

When did you last reboot that computer? I only ask because I had it where the user hadn't rebooted their computer or refreshed COSO in over 6 months.

@th3j35t3r @stueytheround @nonayadambidnes All good! I rebooted a few times and still get the same issue. Well it must be my laptop then. I appreciate all your help! I now know I'm not crazy lol

@EllyOnTheGo @th3j35t3r @stueytheround It seems like it's stuck in a loop. Maybe if you check your console it will show something? When you're on the page hold down command+shift and then hit the letter "i" and when the developer tools opens, click on console on the menu at the top and see what kind of errors it's throwing. Maybe take a screenshot and post it.

@nonayadambidnes @th3j35t3r @stueytheround I can't think anymore lol I'll tackle this more tomorrow. I appreciate all the help friends!

@EllyOnTheGo @nonayadambidnes @stueytheround

@th3j35t3r lmfao

I get EXACTLY this with Sharon. Spend 2 hours helping her do something while my train of thought leads me to specific places that can't be traced without a Magellan then she says "It's ok, I'll just try tomorrow" 😂 🙀

@EllyOnTheGo @nonayadambidnes @stueytheround

@th3j35t3r (That wasn't a dig at you, @EllyOnTheGo. I just know how this feels, even though it's frustrating to you, too 👍) @nonayadambidnes @stueytheround

@BillyBones @th3j35t3r @nonayadambidnes @stueytheround I get it! My hubby would say the same thing 😂

@EllyOnTheGo @BillyBones @nonayadambidnes @stueytheround

I've spoken to our lead developer regarding this issue... he's on the same page as you.

@th3j35t3r @BillyBones @nonayadambidnes @stueytheround Done and done