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Major University installed IBM mainframe in the late 50s.

The # 1 complaint for the first 6 months was that the system was slow in the first 30 minutes of the day.

After some research IBM programmers rolled out a fix over a 2-week period, and complaints went away.

The programmers had noticed the mainframe was getting hit by everyone logging in first thing in the morning.

The fix was to put in that same avg time delay to all requests.

Bugs can be perception.

@XSGeek A friend who worked at a bank in the late '70s/early '80s told the story of how they included a delay in a new system as they trained and rolled out. With each branch added, they lowered the delay until it was removed when the last units came online. Users never noticed the change, and didn't develop unrealistic expectations for response time.

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