Follow
Dear "customer service" line: If I'm calling you, it's because I need to talk to someone. I don't need to be directed to your website. Trust me, I'm well aware of the internet by now.
@GaryPoole Google [ Vendor company ] talk to a human
Sometimes you get a phone number to contact an agent.
@GaryPoole
It's gotten to the point that I preface every customer service request with "I've been through your help screens..."
@GaryPoole
My favorite are the internet service provides who do that.
Always check reddit. Phone tree bypass sequences are a reddit specialty.
@GaryPoole The purpose isn't to help you. It's to make you go away and stop bothering them.
@GaryPoole AI: "I can text you a link". Nah, hey in case this is one of the ones they listen to just tell senior management they blow. Additionally, don't send a "how did we do" survey of tight design when you already know you sucked.